Cancellations & Conditions

Cancellation Policy for Swim with Wild Dolphins &
Dolphin, Penguin & Sea Lion Adventure Cruise

Cancellations must be made in writing (post, fax or email) and received by Rockingham Wild Encounters before the time constraints detailed within our Cancellations & Conditions policy. To avoid any miscommunications, requests for cancellations or amendments over the phone will not be accepted.

Bookings of 3 or less passengers – cancellations or amendments within 48 hours of departure are charged 50% of cruise cost. Cancellations or amendments within 24 hours or failure to attend are charged at 100% of cruise cost.

Bookings of 4 or more passengers – cancellations or amendments within 7 days of departure date are charged at 50% of cruise cost. Cancellations or amendments within 48 hours of departure or failure to attend are charged 100% of cruise cost. 

Please note to confirm your reservation we require payment to be made in full at the time of booking. Please also note that a 1.9% surcharge applies to Visa and Mastercard payments and a 2% surcharge applies to American Express payments.

It is the responsibility of the person booking the tour on behalf of any participants to ensure that the participants are aware of all conditions and cancellations policies relating to the tour. 


Conditions for Swim with Wild Dolphins

Cruise departures are subject to weather conditions.

All passengers participating in the Swim with Wild Dolphins tour will be required to sign a waiver of liability. To view a copy of the waiver of liability, please click here.

Please be aware that our tours are visiting wild dolphins in their natural environment and passengers should never assume that our company has any control over the dolphins appearance or behaviour. Our crew will make every effort to ensure the best possible dolphin encounters on the day and based on previous experience we work on a better than 99% success rate, however, there are no guarantees or refunds in the event of not swimming with or sighting dolphins. In the unlikely event that we are unable to swim with or sight dolphins during a tour, passengers may rebook for another date prior within the current season (September to early June).

In the interest of crew and passenger safety, RWE crew will be wearing electric shark deterrents known as ‘Shark Shields’. Shark Shields website advises that ‘Direct contact with, or very close proximity to the antenna, may cause twitching of the surface muscles of the skin, in time with the slow pulsing of the signal. The conductive field readily travels through seawater, it being a better conductor than the human body. Thus the field tends to surround the body rather than penetrate it. Scientific tests show that the type of signal generated by the Shark Shield is unable to pass through body tissues, unlike radio waves or microwaves that readily penetrate the body, and therefore it poses no health problems for users. However, anyone with any health condition which could increase their sensitivity to the fields created by the Shark Shield should not use the device. Such conditions include heart disease, a history of heart attack, peripheral vascular disease, stroke, a history of fainting or epilepsy, lung disease, or if the user is on any prescription drugs that are administered for these conditions. People who have pacemakers or are pregnant must not use the Shark Shield and should also avoid swimming near any other person using the Shark Shield.


Conditions for Penguin Island Ferry, Penguin & Sea Lion Cruise and the Dolphin, Penguin & Sea Lion Adventure Cruise

All passengers participating in the Dolphin, Penguin & Sea Lion Adventure Cruise will be required to sign a waiver of liability. To view a copy of the waiver of liability, please 
click here.

Please be aware that our tours are visiting wild dolphins in their natural environment and passengers should never assume that our company has any control over the dolphins appearance or behaviour. Our crew will make every effort to ensure the best possible dolphin encounters on the day and based on previous experience we work on a better than 99% success rate, however, there are no guarantees or refunds in the event of not swimming with or sighting dolphins. In the unlikely event that we are unable to swim with or sight dolphins during a tour, passengers may rebook for another date prior within the current season (September to early June).

Please be aware that some of the wildlife that frequent the marine park are seasonal (eg the sea lions migrate every 18 months for breeding) and while we do enjoy frequent encounters with them please understand that they are wild animals and we have no control over their appearance.

Although Penguin Island is home to WA’s largest breeding colony of little penguins they are naturally shy, secretive birds that spend most of the day at sea hunting or tucked away in their burrows. All penguin interaction components of our tours are conducted at the Discovery Centre to ensure that the wild population are not disturbed or pressured by visitors.

Penguin Island is a Class A nature reserve and visitors are advised to respect the ‘No Touch or Take Flora or Fauna Policy’ in place by ensuring the following:

•    No touching or feeding of wildlife
•    Staying on the timber boardwalks and beaches when making your way around the island
•    Leaving any shells, stones, bones, eggs or feathers in place (all parts of native fauna or flora,
      dead or alive, are protected under WA Wildlife legislation).
•    Any fishing is conducted as per the WA Department of Fisheries legislation

Discount Vouchers must be presented on purchasing tickets or sent in if pre purchasing tickets. Please be aware that discounts on cruises or tours that include entry to The Penguin Experience Discovery Centre do not apply to the portion of the ticket that covers the entry fee to the Discovery Centre. This is set by The Dept. of Environment and Conservation and is not discountable. 

Refunds or partial refunds on any cruise ticket that has been cancelled due to weather can only be obtained once the original ticket has been returned to our Gift Shop.

 
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  About Penguin Island
Open Days & Times
How to Get Here
Planning Your Visit & FAQ’s
Penguin Feeding at the Discovery Centre
Pengos Café
Gift Shop
Island History
 
 
 
  Penguin Island Ferry
Penguin and Sea Lion Glass Bottom Cruise
Dolphins, Penguins & Sea Lions Adventure Cruise
Seal Island Wildlife Cruise
Sea Kayak Tour
Swim With Wild Dolphins
Kite Boarding Lessons
 
 
 
  Group Options, Prices & Bookings
After Hours Functions
Island Weddings
Corporate Christmas Party
Scattering of Ashes
 
 
 
  School Excursion Activities & Bookings
Penguin Facts
Dolphin Facts
Sea Lion Facts
Pelican Facts
About the Shoalwater Islands Marine Park
 
 
 
  Accreditation & Awards
Keep Perth’s Dolphins & Sealions Wild
Our Boats
Rockingham Wild Encounters